Delivery is not included (unless otherwise stated) in the advertised Product Prices and is applicable within mainland England, Wales and Scotland. Delivery to Republic of Ireland, Isle of Man, Isle of Wight, Channel Islands, the Scottish Isles and mainland Europe may be arranged subject to additional Delivery charges.
Extra Delivery charges to remote or outlying areas within the UK mainland may arise, in which case we will agree the charges with you as soon as possible, where applicable. More information on extra charges will appear clearly on the individual Product pages.
Incorrect personal details may lead to problems or delays in Delivery, so before placing your Order, please ensure that you have included the full address details, including accurate postcode of the Delivery address and your daytime contact telephone number and e-mail address so we can notify you in the event of a Delivery problem.
To keep delivery costs to a minimum we would normally only send one delivery person to each delivery. For large items of furniture we do ask that someone would help our driver lift off these items and carry them into your home. If no one will be available on the day of delivery please inform our customer service team who will arrange for a second person to assist at an extra charge to yourselves.
Delivery will be deemed as successfully made once the Product has arrived at the address specified. Signature is required for proof of delivery from ourselves and for when carriers use this for their own confirmation. Products may not be left at the Delivery address unless we have received the Recipient's permission. When using a third party suppliers they may also require signed confirmation of receipt. Goods will not be left if the Recipient has expressly requested Products not be delivered in their absence.
Products will be deemed your responsibility once they have been received by you, your agent or the intended Recipient. Any loss or damage to the Products shall then be at your own risk.
In case of Delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept Delivery on behalf of the organisation shall be accepted as proof of Delivery.
Should Delivery be refused at the Delivery address, and re-requested for another date, we may charge for the second Delivery, since we met our Delivery obligations with the initial Delivery attempt.
It is the Recipients responsibility to sign for the correct number of packages as shown on the carrier's Delivery consignment note. Shortages must be noted on the consignment note where possible. You should notify us of the shortages within 3 days of Delivery.
If boxes look damaged on Delivery we recommend the contents are inspected before accepting and signing the Delivery note.